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Privacy Policy

Company Name: OPHC Diamond Trading Limited
Registered Office: 91 Wellington Street, Luton, England, LU1 5AF
Email: team-diamondtradingltd@outlook.com

1. Introduction

OPHC Diamond Trading Limited (“we”, “our”, “us”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store and protect your personal data when you:

  • Visit our website

  • Make an enquiry

  • Use our concierge services

  • Apply for membership

  • Communicate with us

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. The Data We Collect

Depending on how you interact with us, we may collect:

Personal Identification Information

  • Full name

  • Email address

  • Telephone number

  • Postal address

  • Passport details (for travel arrangements where required)

Financial Information

  • Billing address

  • Payment details (processed securely via third-party providers)

Travel & Service Information

  • Flight preferences

  • Travel schedules

  • Accommodation preferences

  • Luxury purchase preferences

Technical Information

  • IP address

  • Browser type and version

  • Device information

  • Website usage data

3. How We Use Your Information

We use your personal data to:

  • Provide concierge services

  • Arrange private jet, car, yacht and shopping bookings

  • Process membership applications

  • Respond to enquiries

  • Manage payments

  • Improve our website and services

  • Comply with legal and regulatory obligations

We will only use your data where we have a lawful basis to do so.

4. Lawful Bases for Processing

Under UK GDPR, we rely on the following lawful bases:

  • Contractual necessity – to fulfil services you request

  • Legitimate interests – to improve and manage our services

  • Legal obligation – where we are required to comply with law

  • Consent – for marketing communications (where applicable)

You may withdraw consent at any time.

5. Marketing Communications

If you opt in to receive marketing communications, we may contact you with:

  • Service updates

  • Exclusive opportunities

  • Membership information

You may unsubscribe at any time by contacting us or using the unsubscribe link in emails.

6. Sharing Your Information

We may share your personal data with trusted third parties strictly where necessary, including:

  • Private aviation operators

  • Yacht charter providers

  • Luxury vehicle suppliers

  • Boutiques and luxury retailers

  • Payment processors

  • IT and hosting providers

  • Legal and regulatory authorities (where required)

All third parties are required to respect the security of your data.

We do not sell personal data.

7. International Transfers

Given the global nature of our services, your data may be transferred outside the UK.

Where this occurs, we ensure appropriate safeguards are in place, such as:

  • UK-approved Standard Contractual Clauses

  • Adequacy regulations

  • Equivalent data protection standards

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

  • Secure servers

  • Encrypted communications

  • Restricted internal access

  • Confidentiality agreements

Due to the nature of our clientele, confidentiality is central to our operations.

9. Data Retention

We retain personal data only for as long as necessary to:

  • Provide services

  • Meet legal obligations

  • Resolve disputes

  • Maintain business records

When data is no longer required, it is securely deleted or anonymised.

10. Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request erasure (“right to be forgotten”)

  • Restrict processing

  • Object to processing

  • Request data portability

  • Withdraw consent

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

ICO Contact Details:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Website: https://ico.org.uk

11. Cookies

Our website may use cookies to:

  • Improve website functionality

  • Analyse usage

  • Enhance user experience

You can manage cookie preferences via your browser settings. A separate Cookie Policy may apply.

12. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on our website.

14. Contact Us

If you have any questions regarding this Privacy Policy or your personal data, please contact:

Email: team-diamondtradingltd@outlook.com
Address: OPHC Diamond Trading Limited

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