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Terms & Conditions

Company Name: OPHC Diamond Trading Limited
Registered Office: 91 Wellington Street, Luton, England, LU1 5AF
Email: team-diamondtradingltd@outlook.com

1. Introduction

These Terms & Conditions (“Terms”) govern your use of the website and services provided by OPHC Diamond Trading Limited (“we”, “our”, “us”).

By accessing our website or using our services, you agree to be bound by these Terms. If you do not agree, you must not use our services.

2. Our Services

We provide bespoke luxury concierge services, including but not limited to:

  • Private jet charter arrangements

  • Luxury and chauffeur vehicle hire

  • Yacht charter arrangements

  • Luxury shopping and personal sourcing

  • Designer handbag procurement

  • Lifestyle and travel concierge services

  • Membership concierge services

We act as an intermediary, arranging services through trusted third-party providers.

3. Eligibility to Use Our Services

You must:

  • Be at least 18 years old

  • Provide accurate and complete information

  • Have authority to enter binding agreements

  • Com ply with all applicable laws and regulations

We reserve the right to refuse service at our discretion.

4. Concierge Requests & Bookings

All service requests are subject to:

  • Availability

  • Provider acceptance

  • Security and compliance checks

  • Payment confirmation

Bookings are only confirmed once written confirmation has been issued.

Special requests are handled on a best-efforts basis and cannot be guaranteed.

5. Pricing & Payment

Fees

Pricing may include:

  • Supplier costs

  • Concierge service fees

  • Membership fees (if applicable)

  • Taxes, duties, and surcharges

Prices may vary due to availability, fuel costs, currency fluctuations, and provider pricing changes.

Payment Terms

  • Full payment may be required in advance

  • Some services require non-refundable deposits

  • Payments must be cleared before service delivery

  • We reserve the right to cancel bookings if payment is not received

All payments are processed securely via authorised payment providers.

6. Cancellations & Refunds

Cancellation policies vary depending on the supplier and service booked.

General Principles:

  • Private jet and yacht charters are often non-refundable once confirmed

  • Luxury goods purchases may be non-returnable

  • Cancellation fees may apply

  • Refunds, where applicable, depend on supplier terms

We will communicate cancellation terms at the time of booking.

7. Third-Party Providers

We work with carefully selected third-party providers.

However:

  • We act as an intermediary only

  • Providers are responsible for delivering services

  • Provider terms and conditions may apply

  • We are not liable for provider delays, cancellations, or failures

We will assist in resolving issues where possible.

8. Travel & Transport Services

Clients are responsible for:

  • Valid passports and visas

  • Compliance with customs and immigration laws

  • Travel insurance where appropriate

  • Adhering to operator safety requirements

Flight schedules, routes, and vessels may change due to weather, safety, or operational requirements.

9. Luxury Goods & Personal Shopping

For luxury purchases:

  • Authenticity is sourced through trusted suppliers

  • Availability is not guaranteed

  • Prices may fluctuate based on market demand

  • Certain items may be non-returnable

Import duties, VAT, and customs charges may apply and are the client’s responsibility unless agreed otherwise.

10. Membership Services

Where membership is offered:

  • Membership benefits are non-transferable

  • Membership fees are non-refundable unless stated otherwise

  • Benefits may change without notice

  • Abuse of membership privileges may result in termination

We reserve the right to decline or revoke membership at our discretion.

11. Confidentiality & Privacy

We treat client confidentiality as paramount.

All personal data is processed in accordance with our Privacy Policy.

We will not disclose client information unless required by law or necessary to fulfil services.

12. Limitation of Liability

To the fullest extent permitted by law:

  • We shall not be liable for indirect or consequential losses

  • We are not liable for delays or failures caused by third parties

  • Our liability shall not exceed the service fees paid to us

Nothing in these Terms excludes liability for death or personal injury caused by negligence or for fraud.

13. Force Majeure

We shall not be liable for failure to perform obligations due to events beyond our control, including:

  • Weather conditions

  • Natural disasters

  • Government restrictions

  • Political unrest

  • Strikes or transport disruptions

  • Pandemic-related restrictions

14. Website Use

You agree not to:

  • Use the website unlawfully

  • Attempt to breach security

  • Copy or distribute content without permission

  • Introduce malicious software

We reserve the right to suspend access for misuse.

15. Intellectual Property

All website content, branding, and materials are the intellectual property of OPHC Diamond Trading Limited and may not be reproduced without permission.

16. Complaints

If you are dissatisfied with our services, please contact us:

Email: team-diamondtradingltd@outlook.com
We will aim to respond promptly and resolve issues fairly.

17. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

18. Changes to These Terms

We may update these Terms from time to time. The latest version will be published on our website.

19. Contact Information

OPHC Diamond Trading Limited
91 Wellington Street, Luton, England, LU1 5AF
Email: team-diamondtradingltd@outlook.com

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